Digital Printing
Digital printing uses ink jet technology to apply a logo to a shirt. The ink is absorbed into the fabric becoming part of the shirt. Our digital printer does not contain white ink, as such the colour of the garment effects the colours the logo can be. Darker colours cannot be digitally printed on, for those we offer DTF printing or embroidery. We use digital printing on 100% cotton garments only.
Sublimation Printing
Sublimation printing is a process where the ink merges into the fabric of the garment. If you shut your eyes you don’t even know it is there. It is an excellent way to print on hi-vis polos as all of the small air holes remain un-covered allowing for air to flow through your shirt. It is also the longest lasting application and one of the cheapest. The only downside is not all colours work. When pressing the garment with the sublimation paper, it is changing the colour of the shirt. So if you were to press aqua blue onto a hi-vis yellow polo, the aqua is going to turn green because it is merging with the shirt. This can’t be rectified with sublimation print because it contains no white ink. Sublimation printing only works on 100% polyester fabric. It is up to you, the customer, to choose whether colour is more important than durability and comfort. To get aqua blue on yellow it has to be done as a DTF print (read DTF printing below.)
DTF Printing
Say hello to DTF Printing, the ultimate upgrade for your custom gear! We print your logo in mind-blowing, full-colour detail onto a special film, then heat-press it right onto your clothing. It works perfectly on light or dark fabrics and completely crushes old-school prints! Why you will LOVE our new DTF prints:Explosive Full Colour: Zero colour limits. Gradients, shadows, and photos pop with insane vibrancy!
Super Lightweight Feel: No more heavy, stiff plastic feel. DTF is thin, soft, and moves with your clothes!
Insane Detail: Tiny lines and complex logos print perfectly sharp every single time.
Built to Last: It stretches and washes beautifully without cracking or peeling, as long as you follow washing instructions. (see the product care tab above)
Embroidery
Embroidery is the process of transferring multiple stitches in the shape of a logo onto a garment. This method works well on most materials and gives a professional finish to any garment. The prices for embroidery on our website are for designs with Up to 6000 stitches per logo. If your logo contains more, you will be charged an additional $1.10 per 1000 stitches
To see examples of the different kinds of applications and how they look head to our gallery page, You can filter the gallery by application by clicking on the headings above the gallery.If I want one printed Logo on the front and a different One on the back, are the setups both free?
One would be free the other would cost $45.00. If front and back were the same logo and type of printing application it would be free.
Do you offer free artwork and digitizing setup?
Yes, we do. This includes 1 logo (either printing or embroidery). See below for multiple logos.
If I want embroidery on the front and print on the back Are both setups free?
One setup would be free any additional setups would cost $45.00 as it is a Different application, same applies with DTF. All Three applications occur a different setup.
What if I want multiple logos per garment?
After the first artwork setup per customer you will have to pay for additional ones i.e. if you want two other logos per shirt you will have to pay for them to be set-up. Please contact us if this is the case. If you want individual names printed or embroidered please contact our office to discuss your needs
How do I know the correct thing will be printed?
When uploading artwork, you have the option to explain exactly what you want. We use this as the main reference when redoing your artwork. Please note that if you change your mind and want something completely different you may be charged. When we have completed your artwork, it will be emailed to you and we will not commence printing until a return email has been received by you, verifying everything is correct. Please be aware that we can make mistakes, so it is up to you to rectify these in the proofs emailed to you.
What If I want more than front and back application?
If you require multiple positions of print or embroidery E.g. front left chest, front right chest, back and both sleeves, please call for a quote.
How many stitches are in the price for embroidery?
Up to 6000 stitches per logo. If your logo contains more, you will be charged an additional $1.10 per 1000 stitches
Embroidery Minimum
Please note embroidery needs to be done in groups of 4.
(4 of the same garment, logo and thread colours)
Items that are not in groups of 4 will incur a fee to book out the machine
How do I know the artwork will be the right colour?
We strive to match artwork colours as closely as possible but please note that they may vary depending on garment colour and application method. They may also differ depending on how you are viewing it and what you are viewing it on i.e. a computer screen could have different brightness to a mobile phone. Sizing of logo may alter to fit on different clothing styles. Mock ups may be provided to give you a rough idea of positioning and size.
What do you consider “Small” and “Large” when it comes to printing/embroidery?
Large is between 25cm-30cm Wide/High and Small is between 8cm-11cm Wide/High. If you require a larger Application, please contact us
Where it says Front Print or Front Embroidery, where exactly on the front do you mean?
We always stick to the left chest region unless otherwise specified.
Where it says Back Print, where exactly on the back do you mean?
We generally position a back print starting at the shoulder blades unless otherwise specified. For garments with a hood it will generally be printed starting at the middle of the back.
What if I want changes made to my logo or uploaded an incorrect logo?
We only begin setting up your logo after your order has been placed.
At that time, we use the most recent logo file uploaded to your order. This file is prepared exactly as supplied - including layout, spelling, proportions and all design elements (AI-generated logos included).
Before Ordering
You’re free to upload new versions of your logo at any time before placing your order. We’ll always use the latest uploaded file at the time of checkout, Please ensure you place your order with the same business name and email address you upload with so we can match the correct latest file.
After Ordering
Once your order is placed and logo setup has begun, any changes - including spelling corrections, missing elements, layout tweaks or updated files - require the artwork to be reset up.
If this occurs, a $45 re-setup fee applies.
After Confirming Your Mockup
After you approve your mockup we begin printing out your designs on the DTF sheet or sublimation paper so its ready to print once your stock arrives. If you want changes made after this has begun we need to reprint the entire order again so you would need to pay the printing charge for each item again.
We strongly recommend double-checking:
Spelling
Taglines
Design details
AI-generated elements
Overall layout
before placing your order to avoid delays and additional fees.
How much is Delivery?
Flat Rate State Delivery
NSW-VIC-QLD-ACT $29.95
WA-NT-TAS-SA $49.95
*Please note out of area address may incur an additional fee due to increased courier costs. If you live in an out of area location please contact us for a quote before ordering.
Delivery insurance is available for an additional $30. You can select the insured option during checkout. In the unlikely event the your parcel goes missing this will cover up to $1,500. If you do not choose the insured option during checkout the risk of loss of goods shall be passed to you upon dispatch of the products. Safe-T-Rex will not be held responsible for any loss, damage or liability as a result.
How long until my order will be dispatched after paying for it?
We use a broad turnaround time of 7 – 21 working days. Generally, it will be completed before this, but we do have to take into consideration things like ordering stock, creating artwork / digitizing, waiting for artwork approval, bulk orders, current orders in the system / current workload, etc. Please note: We are in Hervey Bay, QLD and use StarTrack / Aus Post. When it leaves our factory, it can take up to 11 business days in transit. It all depends where you are located ie. The West Coast and Rural/Remote Areas generally take longer than the East Coast. Please always keep an eye on the tracking information emailed to you. If you require express shipping, please contact us.
Do you deliver to PO boxes?
Our Flat Rate Delivery is for street addresses only. If you want your order delivered to a PO Box please contact us.
What if I am not home when my order is delivered, or I give you the wrong delivery address?
When your order is dispatched you will receive an email informing you (includes tracking). Once it leaves Safe-T-Rex it is your responsibility. If you are not home when the courier attempts to deliver your order you will be left a calling card so you can organise re-delivery or pickup from the depot. If you enter the wrong address let us know as soon as possible. If your order has already left we may not be able to change the address and your item will be returned to us, Requiring you to pay for redelivery
Insurance, Dispatch and Tracking
Before you check out there is an option to add insurance to your order. If you click this and your order does get lost, your order will be insured. If you choose standard freight then Aus Post will cover up to $100, StarTrack up to $250 is included and the rest of the order total is up to you to replace. Once your order is completed it will be dispatched by StarTrack / Aus Post. Once your order has left our premises you will be emailed with tracking information. This will be forwarded to the email address you placed your order with. We cannot keep track of all customers orders so it is your responsibility to track it.
What is your policy on returns?
Refund Policy For All Returns:
All returns need a Return Goods Number (RGN). You can obtain this by contacting Safe-T-Rex Workwear Pty Ltd. Under no circumstances will items be accepted without an RGN. All attempts to deliver without an RGN will be rejected. The RGN must be written on the returned parcel. No refunds are given after 14 days from date of delivery. Delivery charge is non-Refundable. All clearance items are non-refundable. A 25% Return & Re-Stocking fee will be deducted from the total sale amount as well as any artwork which has been started and freight charges to return the items to the supplier at $20 per supplier and/or have the new items shipped to us. Minimum artwork charge is $45.00 as per our terms and conditions, which you must agree to when placing an order.
Personalised Clothing: For items that have been printed or embroidered, returns are only accepted if the item itself is faulty. If there is a spelling mistake, you as the customer, gave final approval to print. Sizing is also in the hands of the customer. Our size chart is listed on each page. Once personalised we cannot exchange.
Plain/Non-Branded Clothing: Garments must be in original condition with labelling and packing intact. Worn & washed garments will not be accepted. Return Postage is at customers expense.
Cancellation or Change of Order before it leaves the factory If you choose to cancel or change your order in any way we have to charge 25% of the value of the item/items and or any artwork which has been started as well as freight charges to return the items to the supplier at $20 per supplier and/or have the new items shipped to us. Minimum artwork charge is $45.00 as per our terms and conditions, which you must agree to when placing an order.
The reasons this is in place:
1. Your garments are ordered in at the earliest convenience (your order is sent directly to the suppliers for packing. We do this so that your order is processed as soon as possible. Usually orders are packed immediately if ordered between 6am-5pm). If you cancel or change your mind on an item the stock must be returned to our suppliers, which costs us freight and re-packing fees.
2. We setup your artwork (print or embroidery) at no charge. This costs us time and money, so we need you to have correct details - this includes logo, wording, numbers, colouring, etc. All artwork is taken from you when you upload it via our website. If you miss anything, such as your mobile number or you send the wrong file/information then you will be charged accordingly.
3. All changes after proofs have been sent will occur additional fees as above.
What payment methods do you accept?
We accept all major credit cards and PayPal.
Where are you located?
We work out of a factory in Hervey Bay, QLD but supply all around Australia. Everything is done in house i.e. printing and embroidery.
How can I contact customer service?
Please call 0425 306 157 for any assistance you may need alternatively you can email us at safetrex@bigpond.com
How do I know my clothing will fit?
All our products have size charts. To ensure you pick the right size do the following: lay a shirt you are comfortable in on the ground, measure it from armpit to armpit (or how specified by the size chart) and then use this as a guide when picking your size. Please note that different suppliers tend to have different measurements.
When will I receive an invoice?
A link to download your tax invoice is included in your order confirmation email.
How do I get the longest life out of my customised clothing?
Custom gear needs a little extra love! Whether your item has embroidery, sublimation, DTG, or DTF printing, following these simple steps keeps the colours bright and the designs crisp for a very long time.
Follow these easy rules:
