FAQ

  • Types Of Print

    Digital Printing

    Digital printing uses ink jet technology to apply a logo to a shirt. The ink is absorbed into the fabric becoming part of the shirt. Our digital printer does not contain white ink, as such the colour of the garment effects the colours the logo can be. Darker colours cannot be digitally printed on, for those we offer vinyl printing or embroidery. We use digital printing on 100% cotton garments only.

    Sublimation Printing

    During sublimation printing your logo is infused with the fabric, which means the design is permanent and cannot be felt. Our sublimation method does not contain white ink, as such the colour of the garment effects the colours the logo can be. Darker colours cannot be sublimated on, for those we offer vinyl printing or embroidery. We use sublimation printing on polyester garments only.

    Vinyl Printing

    Vinyl printing is the process of transferring your logo from a media source to the garment. This is done with a heat press and unlike sublimation it sits on top of the garment. In saying this it is barely noticeable, and it has been said that it will last the life of the piece of clothing it is applied to. This is the preferred method for printing on large areas on dark garments. Small vinyl prints aren’t recommended unless they’re in a shape. Vinyl can be applied to most types of materials whether they be dark or light.

    Embroidery

    Embroidery is the process of transferring multiple stitches in the shape of a logo onto a garment. This method works well on most materials and gives a professional finish to any garment. The prices for embroidery on our website are for designs with Up to 6000 stitches per logo. If your logo contains more, you will be charged an additional $1.10 per 1000 stitches

    To see examples of the different kinds of applications and how they look head to our gallery page, You can filter the gallery by application by clicking on the headings above the gallery.

    All About Logo Setups & Multiple Logo's

    If I want one printed Logo on the front and a different One on the back, are the setups both free?

    One would be free the other would cost $30.00. If front and back were the same logo and type of printing application it would be free.

    Do you offer free artwork and digitizing setup?

    Yes, we do. This includes 1 logo (either printing or embroidery). See below for multiple logos.

    If I want embroidery on the front and print on the back Are both setups free?

    One setup would be free any additional setups would cost $30.00 as it is a Different application, same applies with Vinyl. All Three applications occur a different setup.

    What if I want multiple logos per garment?

    After the first artwork setup per order you will have to pay for additional ones i.e. if you want two other logos per shirt you will have to pay for them to be set-up. Please contact us if this is the case. If you want individual names printed or embroidered there is a surcharge of $6.60 for DTG/Sub print or $11.00 for embroidery/vinyl per name.


    How do I know the correct thing will be printed?

    When uploading artwork, you have the option to explain exactly what you want. We use this as the main reference when redoing your artwork. Please note that if you change your mind and want something completely different you may be charged. When we have completed your artwork, it will be emailed to you and we will not commence printing until a return email has been received by you, verifying everything is correct. Please be aware that we can make mistakes, so it is up to you to rectify these in the proofs emailed to you.


    What If I want more than front and back application?

    If you require multiple positions of print or embroidery E.g. front left chest, front right chest, back and both sleeves, please call for a quote.


    How many stitches are in the price for embroidery?

    Up to 6000 stitches per logo. If your logo contains more, you will be charged an additional $1.10 per 1000 stitches


    How many lines are included in a vinyl print?

    The price includes up to 3 lines.

    For Example:

    First Line: Company image

    Second Line: Company name

    Third Line: Phone Number

    Each additional line is $3.30


    How do I know the artwork will be the right colour?

    We strive to match artwork colours as closely as possible but please note that they may vary depending on garment colour and application method. They may also differ depending on how you are viewing it and what you are viewing it on i.e. a computer screen could have different brightness to a mobile phone. Sizing of logo may alter to fit on different clothing styles. Mock ups may be provided to give you a rough idea of positioning and size.


    What do you consider “Small” and “Large” when it comes to printing/embroidery?

    Large is between 25cm-30cm Wide/High and Small is between 8cm-11cm Wide/High. If you require a larger Application, please contact us


    Where it says Front Print or Front Embroidery, where exactly on the front do you mean?

    We always stick to the left chest region unless otherwise specified.


    Where it says Back Print, where exactly on the back do you mean?

    We generally position a back print starting at the shoulder blades unless otherwise specified. For garments with a hood it will generally be printed starting at the middle of the back.

  • How much is Delivery?

    Flat Rate State Delivery

    NSW-VIC-QLD-ACT $25.00

    TAS-SA $35.00

    WA-NT $45.00

    Delivery insurance is available for an additional $30. You can select the insured option during checkout. In the unlikely event the your parcel goes missing this will cover up to $1,500. If you do not choose the insured option during checkout the risk of loss of goods shall be passed to you upon dispatch of the products. Safe-T-Rex will not be held responsible for any loss, damage or liability as a result.


    How long until my order will be dispatched after paying for it?

    We use a broad turnaround time of 7 – 21 working days. Generally, it will be completed before this, but we do have to take into consideration things like ordering stock, creating artwork / digitizing, waiting for artwork approval, bulk orders, current orders in the system / current workload, etc. Please note: We are in Hervey Bay, QLD and use Fastway Couriers. When it leaves our factory, it can take up to 11 business days in transit. It all depends where you are located ie. The West Coast and Rural/Remote Areas generally take longer than the East Coast. Please always keep an eye on the tracking information emailed to you. If you require express shipping, please contact us.


    Do you deliver to PO boxes?

    Our Flat Rate Delivery is for street addresses only. If you want your order delivered to a PO Box please contact us.


    What if I am not home when my order is delivered, or I give you the wrong delivery address?

    When your order is dispatched you will receive an email informing you (includes tracking). Once it leaves Safe-T-Rex it is your responsibility. If you are not home when the courier attempts to deliver your order you will be left a calling card so you can organise re-delivery or pickup from the depot. If you enter the wrong address let us know as soon as possible. If your order has already left we may not be able to change the address and your item will be returned to us, Requiring you to pay for redelivery


    Insurance, Dispatch and Tracking

    Before you check out there is an option to add insurance to your order. If you click this and your order does get lost, your order will be insured. If you choose standard freight then Sendle will cover $100 and the rest of the order total is up to you to replace. Once your order is completed it will be dispatched by Aramex (via Sendle), unless you are in a remote location that Aramex don’t deliver to, in that case it will be sent via Australia Post. Please note that Aramex does onforward to third party couriers depending on your location. Upon request we can send your order via Australia Post, which will include additional fees. Once your order has left our premises you will be emailed with tracking information. This will be forwarded to the email address you placed your order with. We cannot keep track of all customers orders so it is your responsibility to track it.


    What is your policy on returns?

    Refund Policy For All Returns:

    All returns need a Return Goods Number (RGN). You can obtain this by contacting Safe-T-Rex Workwear Pty Ltd. Under no circumstances will items be accepted without an RGN. All attempts to deliver without an RGN will be rejected. The RGN must be written on the returned parcel. No refunds are given after 14 days from date of delivery. Delivery charge is non-Refundable. All clearance items are non-refundable. A 20% Return & Re-Stocking fee will be deducted from the total sale amount.

    Personalised Clothing: For items that have been printed or embroidered, returns are only accepted if the item itself is faulty. If there is a spelling mistake, you as the customer, gave final approval to print. Sizing is also in the hands of the customer. Our size chart is listed on each page. Once personalised we cannot exchange.

    Plain/Non-Branded Clothing: Garments must be in original condition with labelling and packing intact. Worn & washed garments will not be accepted. Return Postage is at customers expense.

    Cancellation or Change of Order before it leaves the factory If you choose to cancel or change your order in any way we have to charge 20% of the value of the item/items and or any artwork which has been started as well as freight charges to return the items to the supplier and/or have the new items shipped to us. Minimum artwork charge is $30.00 as per our terms and conditions, which you must agree to when placing an order.

    The reasons this is in place:

    1. Your garments are ordered in at the earliest convenience (usually the same day an order is placed). If you cancel or change your mind on an item the stock must be returned to our suppliers, which costs us freight and re-packing fees.

    2. We setup your artwork (print or embroidery) at no charge. This costs us time and money, so we need you to have correct details - this includes logo, wording, numbers, colouring, etc. All artwork is taken from you when you upload it via our website. If you miss anything, such as your mobile number or you send the wrong file/information then you will be charged accordingly.

    3. All changes after proofs have been sent will occur additional fees as above.

  • What payment methods do you accept?

    We accept all major credit cards and PayPal.


    Where are you located?

    We work out of a factory in Hervey Bay, QLD but supply all around Australia. Everything is done in house i.e. printing and embroidery.


    How can I contact customer service?

    Please call 0425 306 157 for any assistance you may need alternatively you can email us at safetrex@bigpond.com


    How do I know my clothing will fit?

    All our products have size charts. To ensure you pick the right size do the following: lay a shirt you are comfortable in on the ground, measure it from armpit to armpit (or how specified by the size chart) and then use this as a guide when picking your size. Please note that different suppliers tend to have different measurements.


    When will I receive an invoice?

    A link to download your tax invoice is included in your order confirmation email.

  • How do I get the longest life out of my customised clothing?

    - Wash your clothes with like colours i.e. whites with whites, etc.

    - Use cold water only and wash/dry your garments inside out. (Please note some auto washing machines create their own hot water. To prevent shrinkage with fabrics like cotton make sure to wash them in cold water.)

    - Ensure you use a gentle detergent with no bleaching ingredients

    - Do not use fabric softer with printed/embroidered garments

    - Line dry out of direct sunlight. Never put the garments in a dryer

    - If ironing is required, do so with low heat while the garment is inside out and cover the area where the print is with a white cotton pressing cloth e.g. a clean dish towel, bedsheet, etc.

    - Do not dryclean

    - Do not soak the printed/embroidered part of the garment

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